Company Description
Flahy is the intelligence layer for personalized healthcare. Our consumer product, the Flahy Health Assessment, combines a DNA baseline with a 66-parameter blood panel. Samples are collected at home. Learn more at flahyhealth.com.
Role Description
This is a full time, in office role in Chandigarh. You’ll run operations for the Flahy Health Assessment from the first enquiry to the delivered report. That covers sales, order fulfilment and customer care. You’ll place orders, schedule sample collection with customers, work with the lab and internal teams so every sample is processed on time, handle compliance and invoicing. Selling and looking after customers are core to this role, not side tasks.
Responsibilities
Handle every inbound customer query from start to finish: pre-sale questions, order support and post-purchase servicing, over phone, WhatsApp and email.
Turn inbound leads and follow-ups into sales.
Coordinate each order: home sample collection, lab coordination, report timelines, and customer queries and support.
Keep internal checklists and compliance documentation up to date.
Maintain trackers for orders, leads and campaign performance.
Qualifications
1–3 years in operations, inside sales or customer success, ideally in healthcare, diagnostics or D2C.
Explicit, confident communication in English and Hindi (Punjabi is a plus).
A proven ability to close sales over phone and WhatsApp.
Highly organized, comfortable with spreadsheets and CRM tools, and dependable on follow-through.