Key Responsibilities of Service Coordinator

The Service Coordinator will support regional operations through the following activities:
Service Operations Monitoring & Coordination
Daily follow-up and monitoring of dealer breakdown calls, open calls, and key account customer complaints across the region.
Coordination with Dealer Service Teams, ASMs, and field service engineers for timely closure of machine breakdowns and pending service cases.
Monitoring machine uptime, service response timelines, and escalation management.
Providing regular updates on service job status, resolution timelines, and claim approvals.
Monitoring engineer productivity and job closure efficiency.
Ensuring engineers have the necessary tools, spare parts, technical documents, and support for effective field operations.




Escalating critical customer issues to Regional Service Manager, National Service Manager, and OEM teams wherever required.
Tracking parts movement and spare parts consumption for service jobs.
Following up with dealers for periodic service completion and post-warranty machine coverage.
Supporting implementation of HO service KPIs, operational policies, service campaigns, and process improvement initiatives across the region.
Ensuring timely communication flow between HO, Regional Office, ASMs, dealer teams, and customers for all service-related activities.

📌 Service Coordinator Hyderabad
🏢 SANY Group
📍 Hyderabad