Role & responsibilities:
Implementation & Configuration
Lead and support SAP CS and CRM implementations (End-to-End
lifecycle).
Configure:
Service orders, service contracts, and notifications
Warranty management
Installed base management
Service pricing and billing
Work on Fiori applications for service management in S/4HANA.
Business Process Design
Gather and analyze business requirements.
Map business processes to SAP solutions.
Recommend best practices for:
After-sales service
Customer complaint handling
Field service management
Integration
Ensure integration with:
SD (Sales & Distribution)
MM (Materials Management)
PM (Plant Maintenance) / EAM
FI/CO (Finance & Controlling)
Experience in CRMECC/S4 integration or transition from CRM to S/4
Service.
Support & Optimization
Provide L2/L3 support for SAP CS/CRM issues.
Troubleshoot functional problems and coordinate with technical teams.
Optimize existing processes and configurations.
Documentation & Training
Prepare functional specifications (FS)
Create user manuals and training materials
Conduct end-user training sessions