To resolve day to day patients / visitors complaints and manage the Total Customer Experience Questionnaires dissemination process.
To achieve high customer satisfaction with Telecommunication services provided by Telephone Exchange personnel.
To effectively implement policies, procedures through Front Office personnel.
To daily supervise front office services and staffing.
To ensure accurate patient invoicing, billing, refunds etc. and resolve all problems associated with patient billing.
To ensure productive functioning of Front Office personnel/ processes/ systems.
To ensure FO Team awareness and readiness for emergency patient handling roles.
To coordinate with diagnostic and treatment activities to achieve high customer satisfaction levels with services.
To coordinate with medical staff and other departments on behalf of Front Office Team.
To conduct coordinate training programs for front office team.
To be well groomed, punctual adhere to company policies and practices.
To have complete orientation of QMS and EMS system of Hospital.




To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
To comply with the service quality Process, environmental occupational issues policies of the respective area.
To comply with patient safety policy.
To ensure protected utilization of equipment and proper waste disposal system.
MCI, hospital and nursing homes.

Page Break

Page Break

IV. KEY PERFORMANCE INDICATORS
IPD Bill dispatch TAT within 4 days in 90% cases.
Estimate Accuracy.
PHP TAT as per the standards laid down in IMS NABH Process in 90% cases.
95% Compliance with planned training by the department.
Less than 1% error in billing and payment recovery

","

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Financial Counselor Front Office Noida
🏢 Max Healthcare
📍 Noida