Responsibilities
Design, develop, and maintain customer communication solutions using Quadient Inspire Suite.
Create and manage personalized customer communications for email, SMS, print, web, and mobile channels.
Develop templates, forms, customer correspondence, statements, notices, invoices, and marketing communications.
Configure and optimize Quadient Inspire Designer, Interactive, Automation, and Scaler components.
Integrate customer data from CRM, ERP, databases, and enterprise systems.
Implement agile content, business rules, personalization, and conditional messaging.
Support campaign execution and customer journey communication requirements.
Collaborate with marketing, business, product, and technology teams to understand communication needs.
Perform testing, troubleshooting, deployment, and production support activities.
Ensure compliance with branding, accessibility, regulatory, and governance standards.
Analyze communication effectiveness and recommend optimization prospects.

Technical Requirement




Technology->Digital Experience Platforms->CS - Customer Experience Management Platform->Quadient Inspire

Additional Knowledge
Knowledge of design principles and fundamentals of architecture.
Understanding of performance engineering.
Knowledge of quality processes and estimation techniques.
Basic understanding of project domain.
Ability to translate functional/non-functional requirements to systems requirements.
Ability to design and code complex programs.
Ability to write test cases and scenarios based on the specifications.
Valuable understanding of SDLC and Agile methodologies.
Awareness of latest technologies and trends.
Logical thinking and problem solving skills along with an ability to collaborate.

Educational Requirement
MCA
MSc
MTech
Bachelor of Engineering
BCA
BSc
BTech

Preferred Skills Service Line

Digital Experience

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