Customer Service Executive Retail Credit Cards

Company: Kotak Mahindra Bank
Employment Type: Full time | Direct Payroll
Location: As per business requirement

Job Overview:-

Kotak Mahindra Bank is hiring customer-focused and service-oriented professionals for the position of Customer Service Executive Retail Credit Cards.

The role involves handling retail credit card customer queries, resolving service requests, providing accurate information, and ensuring a smooth customer experience while following bank policies and compliance standards.

Eligibility Criteria:-
Education: Graduation is mandatory Any Stream
Experience: Minimum 1 year of experience in Banking, Financial Services, Credit Card Operations, or Customer Service
Age: 20 to 30 years
Gender: Male / Female
Communication: Excellent verbal and written communication skills in English
CTC: Up to 4.50 LPA, based on interview performance

Key Responsibilities:-
Handle customer queries related to retail credit cards and banking services.
Assist customers with credit card activation, billing, statements, payments,



and transaction-related queries.
Handle requests related to card replacement, reward points, credit limits, and transaction disputes.
Process customer service requests accurately within defined turnaround timelines.
Resolve customer concerns professionally and escalate complex issues to the concerned team.
Follow bank policies, operational procedures, and regulatory guidelines.
Maintain accurate records of customer interactions and service requests.
Ensure a high level of customer service and customer satisfaction.

Working Schedule:-
Shift: Rotational Day Shifts
Shift Window: 7:00 AM to 8:00 PM
Shift Duration: 9 hours including breaks
Weekly Off: 8 rotational week-offs per month
Candidates must be versatile to work on weekends and public holidays as per business requirements.

Take the Next Step Apply Now !

Anyone interested in applying can reach out to our HR team.

Start Your Career with Kotak Mahindra Bank.

📌 Customer Service Executive Retail Credit Cards @kotak Mahindra Bank Mumbai
🏢 Credicus Business Services
📍 Mumbai