Roles and Responsibilities
Provide technical support to customers via phone calls, emails, or chats for various IT-related issues.
Troubleshoot and resolve customer complaints related to software products and services.
Collaborate with internal teams to identify solutions for complex technical problems.
Maintain accurate records of customer interactions using CRM software.
Escalate critical issues to senior team members when necessary.
📌 Technical Customer Support Executive Kolkata
🏢 Wipro
📍 Kolkata
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