Roles and Responsibility
Provide top-notch technical support to customers via phone, email, or chat.
Troubleshoot and resolve complex technical issues efficiently.
Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
Develop and maintain comprehensive knowledge of products and services.
Identify and escalate potential issues to senior management when necessary.
Continuously update knowledge base articles to ensure accuracy and relevance.
Job Requirements
Robust understanding of technical concepts and principles.
Excellent communication and problem-solving skills.
Ability to work in a quick-paced setting and manage multiple tasks simultaneously.
Proficiency in using computer applications and software.
Strong analytical and troubleshooting skills.
Experience working in an international BPO setting is preferred.
📌 Technical Customer Support Associate International Bpo Greater Noida
🏢 Talent Acquaintance
📍 Greater Noida
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