IT Infrastructure & Operations Management
• Oversee daily IT operations, infrastructure reliability, and system availability across on-prem and cloud environments.
• Manage enterprise network infrastructure including LAN, WAN, SD-WAN, routers, switches, and firewalls.
• Ensure high availability and performance of servers, virtualization platforms, and Azure cloud services.
• Establish proactive monitoring, alerting, and capacity management frameworks. Cyber Security & Risk Management
• Lead cybersecurity operations covering threat detection, incident response, vulnerability management, and remediation.
• Implement and govern Zero Trust security architecture and endpoint protection controls.
• Oversee security technologies including Firewalls (Checkpoint / Palo Alto), Zscaler, AV/EDR solutions.
• Coordinate with Truist Information Security teams to align with enterprise security standards and risk frameworks. Identity & Access Management (IAM)
• Own and manage IAM capabilities including Active Directory, RBAC, MFA, and Privileged Access Management.
• Ensure least-privilege access, user lifecycle management, and audit readiness. IT Security Compliance & Governance
• Ensure compliance with IT security policies, regulatory requirements, and internal standards.
• Support internal and external audits, security assessments, and remediation tracking.
• Maintain documentation for security controls, policies,



and governance processes. Disaster Recovery & Business Continuity
• Own Disaster Recovery (DR) and Business Continuity Planning (BCP) strategies for GCC IT operations.
• Define and test RTO/RPO objectives, backup strategies, and failover mechanisms.
• Conduct periodic DR drills and resilience testing. Automation & Operational Excellence
• Drive automation frameworks for infrastructure provisioning, monitoring, patching, and incident resolution.
• Use analytics and operational data to optimize efficiency, reliability, and risk reduction. IT Service Management (ITSM)
• Govern IT services using ITIL-based practices including Incident, Problem, Change, Request, and Asset Management.
• Ensure SLA adherence and high levels of customer satisfaction. Leadership, Stakeholder & Vendor Management
• Lead and mentor infrastructure and cybersecurity teams.
• Partner with business stakeholders, GCC leadership, and Truist IT and Security teams.
• Manage strategic IT and security vendors and service providers. Technical & Skilled Skills
• Networking: Switches, Routers, SD-WAN
• Security: Firewalls (Checkpoint / Palo Alto), Zscaler, Zero Trust, SOC integration
• Identity: Active Directory, IAM, MFA, Privileged Access
• Systems: Windows Domain, SCCM, Intune, AV/EDR
• Cloud & Virtualization: Azure, VM platforms

📌 IT Services Delivery Manager GCC (Hyderabad)
🏢 Infosys
📍 Hyderabad