Salary:
INR 20,000

Location:
In office at Kalamassery, Kochi, Kerala Experience Level: 1+ years Company Description DBI Technologies is a digital solutions company with expertise across branding, UI/UX, website development, social media marketing, content marketing, Google Ads, and SEO. The team creates cohesive digital experiences that help clients strengthen their brand presence and achieve measurable business outcomes. By combining design, development, and performance marketing, DBI Technologies delivers end-to-end solutions for diverse industries. Professionals joining the company can expect a collaborative environment that values creativity, technical excellence, and continuous learning.

About the Role
Are you an exceptional communicator with a passion for delivering stellar customer service and problem-solving? We are looking for an energetic and customer-focused Call Center Executive with a minimum of 1 year of experience to join our growing team If you possess strong interpersonal skills, professional phone etiquette, and are completely fluent in both Malayalam and English, we want to hear from you.

Key Responsibilities
• Customer Interaction: Handle inbound and outbound calls, customer queries, support requests, and feedback with professionalism, empathy, and efficiency.
• Effective Communication: Clear, articulate,



and polite communication in both Malayalam and English to ensure seamless customer understanding and satisfaction.
• Resolution Management: Address customer issues, troubleshoot problems, and provide accurate information regarding our products, services, or facility offerings.
• Documentation: Maintain accurate records of customer interactions, inquiries, and actions taken in the CRM/database system.
• Cross-Functional Support: Coordinate with internal teams to escalate complex issues and ensure timely resolution for every customer.

Requirements:
•

Experience:
Minimum of 1 year of professional experience in a call center, customer support, or client-facing role.
• Language Proficiency: Fluency in both Malayalam and English (verbal and written) is mandatory. Knowing additional regional languages is a plus
•

Skills:
Excellent active listening, patience, problem-solving abilities, and a customer-first attitude.
• Tech Literacy: Basic familiarity with computers, CRM tools, and telephony systems.

How to Apply
Ready to bring your creativity to the next level? Send your resume and portfolio to [email protected] or message us directly on LinkedIn #Hiring #CallCenterExecutive #CustomerSupport #CustomerService #MalayalamJobs #Bilingual #KochiJobs #AdoorJobs #JobOpening #HiringNow

📌 Call Center Executive (Ernakulam)
🏢 DBI Technologies
📍 Ernakulam