Location:
India

Working Hours
US Mountain Standard Time business hours Experience Level: Senior Domain: U.
S. Healthcare / Medicaid / Government Health Programs Role Overview We are looking for a Senior Business Analyst / Solution Manager with U.
S. healthcare experience to serve as the bridge between our customers and technical delivery teams. This is a customer-facing role combining business analysis, product ownership, customer support, and solution management. The successful candidate will work directly with U.
S.-based healthcare customers to understand their needs, recommend solutions, translate those needs into actionable requirements, and manage them through delivery and ongoing support. The ideal candidate understands the U.
S. healthcare environment and is technically fluent enough to work effectively with engineering, data, AI, and cloud teams.

Key Responsibilities
Customer & Business Analysis
• Serve as a primary day-to-day contact for customer product and support stakeholders.
• Lead customer discussions, clarify business needs, challenge unclear requirements, and recommend practical solutions.
• Translate customer conversations into clear requirements, user stories, acceptance criteria, and priorities that engineering teams can build from.
• Own requests from initial discussion through development, UAT, release, and customer acceptance.
• Proactively communicate status, risks, dependencies, and next steps without requiring the customer to chase the delivery team. Product & Solution Management
• Act as the product owner and trusted advisor for customer-facing healthcare applications.
• Help customers determine the best solution to a business need rather than simply implementing requests as provided.




• Maintain and prioritize product enhancements and backlog items in partnership with customer and engineering stakeholders.
• Understand application architecture, integrations, data flows, and technical constraints well enough to guide product decisions.
• Identify opportunities for new capabilities, product improvements, and expanded solutions that provide additional customer value. Customer Support & Operations
• Own customer communication and internal coordination for support of applications used by external users.
• Proactively communicate issues, outages, fixes, workarounds, and expected resolution timelines.
• Hold internal teams accountable for timely resolution and maintain visibility into open issues.
• Report on support performance and trends and use recurring issues to recommend product or operational improvements. Healthcare Domain & Account Growth
• Apply knowledge of U.
S. healthcare to understand the context behind customer requests, not simply what was explicitly stated.
• Understand how patients access care, the role of insurance and Medicaid, provider networks, behavioral health, and the differing needs of vulnerable and priority populations.
• Build trusted relationships with healthcare and government stakeholders and participate in roadmap and strategic planning discussions.
• Support account leadership during solution expansion, renewal, workshops, and upsell conversations by helping identify and shape new opportunities. Required Qualifications
• 7+ years of experience in business analysis, solution management,



product management, healthcare technology, or a similar customer-facing technology role.
• Experience working with U.
S. healthcare organizations or healthcare technology, with a strong understanding of how healthcare operates in the United States.
• Experience translating customer needs into requirements for software engineering teams and managing those requirements through delivery.
• Strong written and verbal English communication skills, including the ability to independently lead meetings with senior U.
S.-based stakeholders.
• Solid organizational skills and the ability to manage multiple customer requests, priorities, and support issues simultaneously.
• Comfortable making recommendations, challenging assumptions, and serving as a trusted customer advisor.
• Ability to work Arizona business hours from India. Preferred Qualifications
• Experience with Medicaid, behavioral health, state healthcare agencies, provider networks/directories, or government healthcare programs.
• Experience as a Product Owner, Business Analyst, or Solution Manager for customer-facing software.
• General technical understanding of web applications, APIs, databases, integrations, and modern software delivery.
• Experience with cloud platforms, particularly Google Cloud Platform (GCP).
• Exposure to data analytics, Generative AI, conversational AI, or other AI-enabled applications. Working Expectations This is a highly customer-facing position. The candidate must work with substantial overlap with US business hours MST and EST, attend customer meetings live, and be available for occasional ad hoc meetings. A reliable internet connection, professional remote environment, clear audio, and camera use during customer meetings are expected.

📌 Senior Business Analyst (India)
🏢 Syntasa
📍 India