Company Description ECESIS is focused on using next-generation digital technologies to strengthen its global presence and increase market impact. The organization is committed to innovation and continuous improvement in how services are delivered to clients worldwide. Team members work with modern tools and processes designed to enhance efficiency, quality, and scalability. ECESIS offers opportunities to grow skills in a dynamic, technology-driven environment while contributing to meaningful business outcomes. Role Description The Process Associate role at ECESIS is a full time, on-site position based in Trivandrum. The Process Associate will handle day-to-day operational tasks, including processing transactions, updating records, and maintaining accurate documentation. Responsibilities include supporting business process workflows, responding to internal and external queries, and ensuring adherence to quality and compliance standards. The role involves collaborating with team members, communicating clearly with stakeholders, and delivering timely, customer-focused service. The Process Associate is expected to follow established procedures while suggesting improvements to enhance efficiency and service delivery. Qualifications




• Candidates should possess strong Analytical Skills for processing data, identifying issues, and supporting decision-making.
• Candidates should possess Customer Service skills to handle inquiries, resolve concerns, and maintain positive client interactions.
• Candidates should possess effective Communication skills for clear verbal and written interactions with team members and stakeholders.
• Candidates should possess foundational Finance knowledge for handling financial data, basic reconciliation, or transaction processing.
• Candidates should possess understanding of Business Process Outsourcing (BPO) operations, workflows, and performance standards.
• Attention to detail and accuracy in documentation and data entry.
• Ability to work in a structured, process-driven environment and meet deadlines.
• Proficiency with office productivity tools (such as spreadsheets and word processing software).
• Relevant diploma or bachelor’s degree in business, commerce, or a related field is preferred.
• Prior experience in a process associate, operations, or BPO role is an advantage.

📌 Process Associate (Thiruvananthapuram)
🏢 ECESIS
📍 Thiruvananthapuram