JOB TITLE : Customer Service Executive DEPARTMENT : Customer Service / Retail Operations INDUSTRY : Jewellery Retail
JOB RESPONSIBILITIES :
Welcome and assist customers visiting the jewellery store in a warm and skilled manner.
Understand customer requirements and provide appropriate assistance regarding jewellery products and services.
Build and maintain strong, long-term relationships with customers.
Handle customer queries, complaints, feedback, and service requests professionally.
Conduct follow-up calls with existing and prospective customers.
Inform customers about new collections, offers, schemes, events, and promotions.
Coordinate with sales, billing, and other departments to ensure smooth customer service.
Maintain accurate customer information and interaction records.
Coordinate regarding orders, repairs, alterations, deliveries,
and other customer requirements.
Ensure an excellent customer experience and high level of customer satisfaction.
REQUIRED SKILLS & QUALIFICATIONS :
Excellent communication and interpersonal skills.
Valuable command of Hindi and basic English.
Strong customer-handling and problem-solving skills.
Pleasant personality and positive attitude.
Good follow-up and relationship management skills.
Basic computer knowledge.
Previous experience in jewellery or retail industry will be preferred.
Pay: From ₹10,000.00 per month
Advantages :
Cell phone reimbursement
Health insurance
Provident Fund