Role

SME IP

Job Level/ Designation

M2/AGM

Function / Department

SNOC/ IP/MPLS

Location

Pune/Hyderabad

Job Purpose

. Fault management for Multivendor Multi technology IP network

. Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution.

. Ensure timely management escalations for all P1/Special incidents as per process and regular update

Key Result Areas/Accountabilities

. Manage, troubleshoot & restore faults across multi vendor multi technology IP networks

. Able to understand the overlying services Voice, Data and other services and their architecture

. Able to manage ISP and CORE IP network

. Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K

Core Competencies, Knowledge, Experience

Professional Qualifications

. Candidate must possess engineering Bachelor's Degree, Post Graduate Diploma, Professional Degree in Information

Technology or equivalent

. Must have foundation qualification in ITIL V3

. Able to handle multiple outages at same time with coordination with relevant stakeholders

. Strong interpersonal & verbal communications with good written skills.

. Ability to manage shifts, Calm under pressure, Positive problem-solving techniques and Customer focused

. Able to take responsibility and motivate team members in difficult or stressful situations

. Should understand industry standard process and framework like ITIL & ISO.

.



Should be able to improve and implement the current INM process

. Familiar with ISO 27001 & the process of ISO 20000 audit and compliance

. Always follow HSW rules

Must have technical / professional qualifications

. B.E (Electronics & Telecommunication)

. CCNP/CCIE/JNCIE/ITIL/PMP

Should have 10+ Years of Telecom experience with minimum 5+ in Incident/Fault Management in IP

. Should have knowledge of routing and switching protocols like BGP, ISIS, Data centre technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc across CISCO, Juniper, NOKIA etc.

. Should have strong knowledge of IP Network Architecture with services

. Excellent Communication and Coordination skills, confident and structured when dealing with conflict

. Experience in managing major incidents with good understanding of business and service impact.

. Demonstrate effective stakeholder engagement

. Ability to efficiently and effectively perform the technical requirements with troubleshooting, problem solving, and analytical skills

. Ability to prioritize work with a sense of urgency and manage issues /escalations to consistently provides high quality and standardized professional services

. Ability to work independently with a significant attention to detail & Ability to work under pressure.

. Ability to manage shifts, Calm under pressure, Conscientious with a strong sense of pride and accountability,

. Good problem solving techniques and Customer focused

. IP Network Availability 99.90 %

. MTTR for critical incidents (P1/P2) 45 min & incidents (P1 till P5) 110 min

📌 AGM - SME - IP/MPLS (Pune)
🏢 Vodafoneidea
📍 Pune