WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is transparent: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
The Clinical Data System Support (CDSS) partners with the R&D; System Lifecycle an Strategy (SLS) group in supporting different clinical systems dedicated to clinical studies that provide ongoing support services relating to business system ownership for clinical systems and their users. The team sits under the Medical and R&D; team in the Knowledge Centre at WNS.
KRI
People Related
High work ethics and sense of ownership
Proactive approach, valuable interpersonal and coordination skills
Works in alignment with team objectives and is a team player
Process Related
Delivering quality by ensuring accuracy and adherence to SOPs and quality logs
Understanding clinical development process, clinical study stages and milestones and managing activities related to driving compliance of the process and system
Tracking and reporting requests and delivery
Skill Set
Experience as a Quality Analyst/Operational Support/Incident/Request Management
Analytical bend of mind and should have the ability to identify process implications and flagging non-compliance
Ability to multi-task and to work within a framework of standard processes
Valuable communication skills (both written and verbal)
Ability to grasp requirement and deliver as per understanding
Self-motivated, desire to learn, quick adaptability, able to work independently and under tight timelines