05 Nov
|
Neoveda Technologies
|
Bengaluru
05 Nov
Neoveda Technologies
Bengaluru
Role & responsibilities
Role: Zoom Contact Center Specialist
Experience: 36 Years
Work Mode: Hybrid (2-3 days/week from office)
Locations: Pune, Bangalore, Mumbai, Hyderabad, Noida, Indore
Required Skills
3+ years of contact center development experience.
At least 1 year supporting a live production contact center platform.
Hands-on experience with Zoom Contact Center, including:
Flow Designer
Queues
Skills-based routing
Agent profiles
Working proficiency in JavaScript, Python, or Ruby.
Integration/iPaaS development experience with Workato or a comparable platform.
Positive knowledge of
REST APIs
JSON
Webhooks
API/integration troubleshooting
Experience with digital/asynchronous contact center channels, such as:
Work items
Email
Ticketing
Chat
Basic SQL, including queries, joins, aggregations, and date filtering.
Proven experience supporting production systems while continuing development/enhancement work.
📌 Zoom Contact Center Speacialist (Bengaluru)
🏢 Neoveda Technologies
📍 Bengaluru