Zoom Contact Center Speacialist (Bengaluru)

Zoom Contact Center Speacialist (Bengaluru)

05 Nov
|
Neoveda Technologies
|
Bengaluru

05 Nov

Neoveda Technologies

Bengaluru

Role & responsibilities

Role: Zoom Contact Center Specialist

Experience: 36 Years

Work Mode: Hybrid (2-3 days/week from office)

Locations: Pune, Bangalore, Mumbai, Hyderabad, Noida, Indore

Required Skills

3+ years of contact center development experience.

At least 1 year supporting a live production contact center platform.

Hands-on experience with Zoom Contact Center, including:

Flow Designer

Queues

Skills-based routing

Agent profiles

Working proficiency in JavaScript, Python, or Ruby.

Integration/iPaaS development experience with Workato or a comparable platform.

Positive knowledge of

REST APIs

JSON

Webhooks

API/integration troubleshooting

Experience with digital/asynchronous contact center channels, such as:

Work items

Email

Ticketing

Chat

Basic SQL, including queries, joins, aggregations, and date filtering.

Proven experience supporting production systems while continuing development/enhancement work.

📌 Zoom Contact Center Speacialist (Bengaluru)
🏢 Neoveda Technologies
📍 Bengaluru

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