- Comply with all requirements of the contract and meet or exceed Key Performance Indicators (KPIs).

Drive a service excellence culture within the delivery and operational management teams. Create an workplace within the team that drives continuous improvement and innovation.

Ensure the processes and procedures within the account (be they client or JLL owned) are monitored and updated as per the Master Services Agreement (MSA)

Work in conjunction with the Country Head of IFM Operations to develop a strategic business plan for the delivery of the services and be responsible for the delivery of that plan as required.

Ensure the integrity of the data within the various systems being used to manage the account, including MI and maintenance of system drawings. Escalate any issues as appropriate.

Ensure all contractual and ad-hoc reports are delivered on time





Ensure contractors and their staff are on/off boarded and inducted appropriately and that all permitting and working requirements are adhered to. Ensure that contractor staff at all times meet the standards and expectations of the Client and JLL

Monitor Planned Preventive Maintenance plan in conjunction with local laws, regulations, and standards. Regularly engage with the Account’s Engineering and JLL’s EOS team to ensure that schedules are compliant as per the above.

Ensure minor repairs & works are supervised appropriately and that services are delivered on time, in a safe manner, and within budget

Ensure participation in any planned or unplanned power shutdowns & ISTs and support the engineering team as required

Ensure participation in any planned or unplanned building evacuation and ensure the BCP is up to date and enacted. Act as the Fire Safety Manager as required

📌 Workspace Experience and Operations Lead (Mumbai)
🏢 JLL
📍 Mumbai