Join us as a WorkForce Management Executive in Gurugram, Haryana, India. Full time, On-Site, joining within 60 days. You will prepare employee schedules and shift rosters while monitoring attendance and staffing requirements. You will track call volumes and workforce utilization then coordinate staffing needs with operations teams and prepare workforce performance reports.
KEY RESPONSIBILITIES
1. Prepare employee schedules and shift rosters.
2. Monitor attendance and staffing requirements.
3. Track call volumes and workforce utilization.
4. Coordinate staffing requirements with operations teams.
5. Prepare workforce performance reports.
REQUIRED SKILLS AND EXPERIENCE
1. Proven experience in workforce management or related operations roles.
2.
Strong analytical skills to track call volumes and utilization metrics.
3. Ability to prepare accurate schedules and performance reports.
4. Excellent coordination and communication skills with operations teams.
5. Proficiency in workforce management tools and reporting systems.
6. Detail oriented approach to monitoring attendance and staffing needs.
WHAT WE OFFER We provide a collaborative environment where you can contribute to innovative projects at a certified tech experiential leader. Grow your career with exposure to AI driven operations and dynamic team settings at our Gurugram office.