WBO: Head - WB Service CO Team INTERNAL USAGE: No. of Vacancies: Reports to: WBO Service - Head Is a Team leader Y Team Size: Grade: VP - SVP Business: Corporate Center Department: Wholesale Banking Operations Sub-Department: WBO - CBO Location: About Wholesale Banking Operations Wholesale Banking Operations manages the entire life cycle of the Wholesale Banking customers, it also caters to the various other requirement of non-retail borrowed accounts under Wholesale banking. The department is responsible for smooth functioning of all the Commercial Banking Operations units and ensure utmost customer (internal & external) satisfaction. They are also responsible for ensuring timely delivery, monitoring the health of the credit portfolio, prompt reporting of irregularities/ adversities noticed and co-ordination in recovery/ legal proceedings AbouttheRole WB Service CO Lead supervises and overlooks all the Service Centres across regions.

CCMCs handles the requirement of non-retail borrowal accounts under CRG & SME Segment during their entire life cycle parked at various branches spread across the country (which are not tagged to CBBs/CCSUs) through distance handling mechanism (DHM) as also control the Corporate Credit Service Units (CCSUs) who are based out of tier II towns (with a staff strength of 2-4 officials in each CCSU). CCMC Head is responsible for the smooth functioning of a CCMC and ensuring utmost customer (internal & external) satisfaction as also the efficient functioning of their mapped CCSU. He is responsible for ensuring timely delivery,



monitoring the health of the credit portfolio, prompt reporting of irregularities/ adversities noticed and co-ordination in recovery/ legal proceedings also. Key Responsibilities Plan and drive CA / CMS related Central office actions for improving customer convenience

Enable and extend support to CBG, branch teams on conducting transactions handled in Trade, forex

Ensure reduction in the customer complaints over the base line

Drive digital adoption across Credit Connect, TF Connect, CIB, CMS

Conduct regular engagement with internal and external stakeholders at CO level

Driving the mid office / Cross sell activities Trade & Forex

Review and monitor NFTR in Credit and Trade & Forex transactions for sub-department (Keyproducts of Credit Disbursement, Current Account and Trade & Forex operations)

Reduction in EDPMS/IDPMS/CPQs/Capital A/c pendency as per stipulated criteria

Maintain TAT across all products as per the agreed criteria

Train & guide the teams to manage work efficiently

Graduation/ Post-Graduation from a recognized institute

12-15 years in a relevant role

Role Proficiencies: For successful execution of the job, the candidate should possess the following:

Knowledge of banking products and services

Knowledge of regulatory guidelines and norms

Good communication (both verbal and written) skill in both English and the local language

Ability to manage complex client situations

Ability to manage risk and uncertainty for self and team within a energetic priority-setting environment

Ability to handle pressure and meet deadlines

📌 WBO: Head - WB Service CO Team (Mumbai)
🏢 Axis Bank
📍 Mumbai