Hiring for - Service Desk (Technical Support || International voice) Role :

- Technical support associate
- Senior Technical Support associate

: We are looking for enthusiastic candidates to join our Technical Support International Voice (Service Desk) team. The role involves handling customer queries, providing timely solutions, and maintaining excellent service quality.

Key Responsibilities

- Technical Support (L1/L2)
- Respond to customer queries via calls/emails.
- Troubleshoot and resolve technical issues.
- Maintain proper documentation of incidents.
- Ensure customer satisfaction with prompt service.
- Service Desk Operations
- ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk)
- Active Directory (User Management, Password Reset, Account Unlock)
- Microsoft Office & O365 Support (Outlook, Excel, Teams)
- Windows OS (7/8/10) & Desktop Troubleshooting
- VPN / Citrix / Exchange Support
- Hardware & Network Troubleshooting (LAN, Printers, Devices)
- Remote Troubleshooting (Desktop, Laptop, Mobile, Printers)
- Antivirus, Patch Management, SCCM basics




- Voice (Excellent Communication Skills) Knowledge of ITIL Processes

Requirements:
- Fresher and Experience both are eligible
- Freshers with only excellent communication skills and good technical knowledge are eligible
- Experience with min 6months in technical support and service desk into international voice will be preferrable
- Excellent communication skills in English.
- Willingness to work in rotational shifts.(Night shifts) 24/7
- work from office
- Work location - Hitech city or bahadurpally
- Immediate joiner
- Basic knowledge of Technical issues
- No Relocation

Perks/Benefits:
- Training and growth opportunities opportunities
- Friendly work environment

HR- ANIKETH Interested candidates can directly walk in to the office for the interview and everyone should carry their resume and aadhar with you while coming and also please mention HR Aniketh on CV

📌 Walkin Drive For Service Desk Technical Support(International voice) (Hyderabad)
🏢 Tech Mahindra
📍 Hyderabad