Voice Process Executive

Position: Executive – Voice Process

Department: Voice Process

Experience: Freshers and experienced candidates

Qualification: Graduate (BBA / B.Com / Any relevant degree)

Job Summary

We are looking for a customer-focused Voice Process Executive with good communication and interpersonal skills to handle customer queries over calls, provide accurate information, and ensure a positive customer experience.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.
- Address customer queries, requests, and concerns related to services.
- Provide accurate information and appropriate resolutions within defined timelines.
- Maintain high standards of customer service and ensure customer satisfaction.
- Coordinate with internal teams for timely resolution of customer issues.
- Record customer interactions, feedback, and complaints in the system.
- Follow defined processes, service standards, and quality guidelines.




- Meet daily productivity, quality, and customer service targets.

Required Skills
- Excellent verbal communication skills.
- Positive listening and interpersonal skills.
- Customer-centric approach with problem-solving abilities.
- Basic computer knowledge and proficiency in MS Office.
- Ability to handle customer queries patiently and professionally.
- Good command of English and Hindi; regional language proficiency will be an added advantage.

Preferred Candidate Profile
- Freshers with good communication skills can apply.
- Candidates with prior experience in customer service or voice processes will have an added advantage.
- Should be comfortable handling customer calls.
- Should have a positive attitude and willingness to learn.
- Immediate joiners preferred.

📌 Walk-in || Voice Process Executive (Bengaluru)
🏢 Vidal Health Insurance
📍 Bengaluru