WALK-IN DRIVE | International Customer Support & Service Desk Associate | Pune | 06 Nov 2026

INTERNATIONAL CUSTOMER SUPPORT ASSOCIATE | SERVICE DESK ASSOCIATE

WALK-IN DRIVE | PUNE | FRIDAY, 06 NOVEMBER 2026

Do you have excellent communication skills and the passion to build a successful career with an internationally recognized brand?

Whether you are

A Non-IT Graduate looking for an exciting International Customer Support Career

OR An IT Graduate eager to enter the Global IT Service Desk Domain

WE ARE LOOKING FOR YOU!

Walk In. Get Interviewed. Start Your Career.

Date: Friday, 06 November 2026

Time: 10:00 AM to 1:00 PM

Walk-In Venue: Pune

Infosys BPM Limited, Ascendas International Tech Park SEZ, PH-III, Plot No.18, International Tech Park, Rajiv Gandhi Info Park, MIDC, Phase III, Hinjewadi, Pune-411057

Role: Process Executive Service Desk (Freshers)

Location: Pune

Experience: 0 - 1 Year

Qualification: Any Full-Time Graduate (15 years of formal education)

Postgraduates are not eligible

Full-Time | 100% Work from Office | 24x7 Shift Rotation (US Shifts)

What Youll Be Doing:

- Provide top-notch support to global clients via calls and email
- Troubleshoot technical issues related to:
- VPN, Drivers, O365, Active Directory
- Operating systems & basic networking
- Microsoft Office and other productivity tools
- Work on ticketing tools such as ServiceNow, Remedy, or Control-M
- Own the issue, analyze, and provide efficient, timely resolutions
- Ensure every customer interaction adds value and leaves them satisfied

What Were Looking For:





- Excellent communication skills both verbal and written
- Solid analytical and problem-solving ability
- Confidence in handling and resolving technical queries independently
- Willingness to work in a 24x7 environment (rotational US shifts)
- Comfortable with a Work from Office (WFO) setup in Pune

Non-Negotiables:

- Fluent English communication is a must
- 100% Work from Office no hybrid or remote option
- Comfortable with night/rotational shifts (US time zones)
- Min 2 Months of Training in Mysore Campus

Key Skills: Outlook | Windows | Troubleshooting | ServiceNow | VPN |Excellent Communication Skills | International Voice Process

Mandatory Before Attending The Candidate ID & SHL Test (AMCAT ID) is mandatory to attend the interview. Please follow the below instructions to successfully complete the assessment. (Talents without completing the assessment will not be considered for the Walk-In interview).

SHL Test (AMCAT ID) Registration process:

This assessment is proctored, and talent gets evaluated on Basic analytics, English Comprehension and writex (email writing).

STEP 1:





https://amcatglobal.aspiringminds.com/?data=JTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMmlzTVVMJTIyJTNBdHJ1ZSUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfTGhCMUhqZEgxOWM0MGlpQUElMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIyZGlzYWJsZUF1dGglMjIlM0FmYWxzZSUyQyUyMnJldHVyblVybCUyMiUzQSUyMiUyMiU3RCUyQyUyMnJlZ2lvbiUyMiUzQSUyMlVTJTIyJTdE

(Please copy this link, paste it into your Google search bar, and click on the result.)

STEP 2:

Click on "Start New Test" and follow the instructions to complete the assessment. When prompted to select a unit, please choose Customer Service to proceed further.

STEP 3:

Once completed, please make a note of the AMCAT ID (Access you Amcat id by clicking 3 dots on top right corner of screen).

NOTE

- During registration, please do fill all the mandate details in the column which are star marks
- Interview Mode: Walk-in
- Attempt all questions in the SHL Assessment app, as there is no negative marking.
- The assessment is proctored, so choose a quiet environment.
- Use a headset or headphones are for clear communication.
- Assessment cleared candidates will be processed further ahead for Ops round
- Please do not switch screens during the assessment. Detection of multiple faces, absence of a face, or any form of malpractice will result in disqualification.
- Once you've finished, submit the assessment and make a note of the AMCAT ID (15 Digit) used for the assessment.

Regards,

Infosys BPM Recruitment team

📌 Walk-in Drive | Service Desk | Voice Process | Pune
🏢 Infosys BPM
📍 Pune