- Make outbound calls to customers with overdue accounts and follow up on dues based on assigned buckets and DPD (Days Past Due).
- Understand reasons for non-payment and secure transparent Promise-to-Pay (PTP) commitments.
- Follow up on PTPs to convert them into actual collections.
- Negotiate payment plans, part-payments, and settlements within company policy.
- Meet or exceed daily, weekly, and monthly collection targets.
- Guide customers on invoicing and tax grievances, including invoice discrepancies, GST-related queries, and corrections, and coordinate with internal teams for resolution.
- Maintain and manage accurate customer and collections data in the CRM and MIS, with proper call notes and dispositions.
- Escalate disputes, skip cases,
and non-contactable customers to the team leader or field collections.
Qualification:
Education
- Graduate in any discipline (B.Com / BBA preferred).
Experience
- Minimum 2 years in telecollections or field collections at an NBFC, Fintech, Credit Agency or Collection agency.
- Working knowledge of invoicing, taxation, and GST processes.
- Experience in data handling and reporting (MS Excel, CRM, or dialer systems).
Skills
- Strong communication and negotiation skills in English, Hindi, and a regional language (Kannada/Tamil/Telugu preferred).
- Understanding of collection buckets, DPD, PTP, and recovery processes.
- Ability to explain invoice and tax matters clearly to customers.
- Ability to handle pressure and target-driven work with integrity and empathy.