04 Nov
|
Sanskar Abroad Consultancy
|
India
04 Nov
Sanskar Abroad Consultancy
India
Job Overview
Primary Goal : To bridge the communication gap between a company and its clients.
Daily Routine : High volume of phone calls (50-100+ per day), updating customer databases (CRM), and meeting specific daily targets.
Key Industries : Banking, Real Estate, EdTech, Insurance, and BPO (Business Process Outsourcing).
Key Responsibilities
A Telecaller's duties generally fall into three categories: A. Calling & Communication
Outbound Calling : Proactively calling a list of potential customers (leads) to pitch products or services (e.g., credit cards, loans, software).
Inbound Handling : Answering incoming calls from customers who have questions, complaints, or interest in a product.
Follow-ups : Calling back potential leads who showed interest but didn't buy immediately.
B. Sales & Persuasion
Script Adherence : Following a prepared script to ensure accurate information is given while sounding natural and engaging.
Objection Handling : Listening to customer refusals (e.g., "I'm not interested") and politely trying to overcome them by highlighting value.
Closing Deals :
Converting the call into a sale or a scheduled meeting for the sales team.
C. Data Management
CRM Updates : Entering call notes, call status (e.g., "Not Interested," "Call Back Later"), and customer details into software like Salesforce, Zoho, or Excel.
Reporting : Submitting daily reports on the number of calls made, duration, and successful conversions.
D. Required Skills
Transparent Communication : A neutral accent and explicit pronunciation are vital (English + local language is usually preferred).
Active Listening : The ability to listen to what the customer needs rather than just reading a script.
Resilience : You will hear "No" 90% of the time. You must be able to bounce back instantly for the next call.
Basic Tech Skills : Familiarity with dialers, headsets, and typing while talking.
Pay: ₹8,086.00 - ₹24,175.59 per month
Advantages :
Cell phone reimbursement
Food provided
Health insurance
Internet reimbursement
Education :
Secondary(10th Pass) (required)
Work Location: In person
📌 Tele Caller Executive Sikar (India)
🏢 Sanskar Abroad Consultancy
📍 India