Monitor AI-led conversations across the student journey to ensure accuracy, relevance,

and consistency of responses.

• Review conversation flows, FAQs, nudges, and follow-ups to identify errors, missed

queries, and potential student drop-offs.

• Track inbound and outbound calling activities, including call outcomes, lead

qualification, follow-ups, and student query resolution.

• Maintain operational trackers and prepare periodic reports on conversation quality,

calling performance, student engagement, and conversion metrics.

• Identify recurring issues across AI interactions and human conversations, document

findings, and suggest practical improvements to scripts, FAQs, and workflows.

• Coordinate with internal teams to implement updates to conversation flows, calling

scripts, follow-up processes, and student communication channels.





• Support the testing and validation of updates across AI tools, calling workflows,

WhatsApp, and other communication channels to ensure consistent student experiences.

• Monitor adherence to defined processes and follow-up timelines, flagging unresolved

queries, communication gaps, and operational issues to the relevant teams.

• Analyse basic interaction data and student feedback to identify common patterns and

support improvements in engagement and user experience.

• Maintain process documentation, FAQs, scripts, and workflow records, ensuring

information remains accurate and up to date.

📌 Quality Analyst (Delhi)
🏢 Profession Makers Recruitment Consultants
📍 Delhi