About the Role

We’re hiring a detail-focused Operations & Client Coordinator to support the day-to-day execution of a fast-growing digital agency.

You’ll work closely with the founder and internal teams to ensure everything runs smoothly, consistently, and without gaps from client onboarding and reporting to task tracking and communication.

You’ll play a key role in keeping projects on track and ensuring clients are always informed, updated, and confident in our work.

What You’ll Own
Maintain and update internal trackers (KPIs, performance logs, error sheets)
Format reports, proposals, and internal documents to a high standard
Track project progress and proactively flag delays or bottlenecks

Client Communication & Updates (Core Responsibility)
Send regular client updates on project progress, timelines, and next steps
Coordinate with developers and internal teams to gather accurate updates before communicating
Ensure all communication is clear, structured, and professional :
Proactively follow up internally to avoid delays in communication
Flag risks, delays, or blockers to the founder when needed
Maintain a consistent and reliable communication rhythm with every client

Process & System Consistency
Ensure SOPs are followed across all client work




Support standardisation of onboarding, delivery, and reporting processes
Identify inefficiencies and suggest improvements in workflows
Help maintain clean, structured systems across tools and teams

Team Coordination & Support
Coordinate between developers, marketers, and the founder to keep work aligned
Keep task boards (Zynito - ) accurate and up to date
Support marketing/admin tasks (data updates, outreach tracking, etc.)
Ensure nothing falls through the cracks across projects

What We’re Looking For
2+ years experience in operations, admin, coordination, or client support roles :
Strong written English (clear, structured, and skilled)
High attention to detail, you don’t miss things
Comfortable with tools like Google Sheets, Project Management tools :
Experience handling client communication or updates is a robust advantage
Able to work independently without constant follow-ups
Based in Chennai and available for full time office work

Job Types : Full-time, Permanent

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits :
Paid sick time

Experience :
total: 1 year (preferred)

Language :
English (required)

Work Location: In person

📌 Operations & Client Coordinator Chennai
🏢 Instiqa
📍 Chennai