Responsible for coordinating customer operations and maintaining accurate records related to customer requests, applications, and internal processes
Verify documents, update systems, track pending cases, and coordinate with sales, credit, and operations teams for timely resolution
Ensure adherence to standard operating procedures, identify discrepancies, and maintain proper records for reporting and audits
Handle customer and internal queries professionally, prepare periodic MIS reports, and support operational efficiency while maintaining confidentiality and compliance with company guidelines
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