Hiring for Domestic Voice process.
Job Responsibilities
Lead, mentor, and guide a team of Customer Service Representatives to deliver consistent service excellence.
Conduct regular team meetings to communicate objectives, performance updates, and operational expectations.
Support the setting of explicit performance goals and targets aligned with organizational priorities.
Track and evaluate individual and team performance against defined Key Performance Indicators (KPIs).
Identify performance gaps and implement corrective strategies to achieve service and productivity benchmarks.
Ensure team members are thoroughly trained on products, services, systems, and standard operating procedures.
Perform regular call monitoring and provide structured feedback to enhance customer interactions and service quality.
Manage customer escalations effectively,



ensuring timely resolution and high customer satisfaction.
Collaborate with cross-functional teams to resolve issues, streamline processes, and improve service delivery.
Monitor and manage call volumes and queues to ensure optimal workforce utilization.
Prepare, analyse, and present reports on individual and team performance metrics.
Leverage data insights to identify trends, improvement opportunities, and best practices.
Foster open communication and a team-oriented culture within the team and across departments.
Act as a communication bridge between senior management and the team, ensuring clarity and alignment.

Desired candidate profile
Min 3+yrs work experience in team handling role, should have tele sales expertise.

📌 Team Lead Domestic Voice Process Hyderabad
🏢 Sadguru Healthcare Services
📍 Hyderabad