Overview The Help Desk Admin serves as the senior technical authority within Nexplay Secure's Managed Services division.

KEY RESPONSIBILITIES
Monitor and Maintain Systems: Oversee servers, networks, and systems to ensure uptime and optimal performance.
Design and Implement Infrastructure: Collaborate with IT teams to execute infrastructure projects aligned with hospitality industry needs.
Troubleshoot and Resolve Issues: Act as a senior escalation point for complex technical problems affecting hotel operations.
Improve Systems Continuously: Analyze system trends and implement proactive enhancements based on best practices.
Ensure Security Compliance: Maintain secure systems through regular audits, vulnerability remediation, and coordination with third-party SOC providers.
Manage Vendor Relationships: Oversee offshore vendors to ensure timely patch management and cost-effective service delivery.
Document Infrastructure: Maintain accurate and up-to-date records of configurations, system designs, and changes.
Plan for Capacity: Track system performance and forecast future infrastructure needs.
Collaborate Across Teams: Work closely with cross-functional teams to ensure system compatibility and policy alignment.




Train and Support Staff: Provide training and guidance on IT policies, tools, and best practices.

QUALIFICATIONS
Bachelor’s Degree in Information Technology, Computer Science, or a related field.
Minimum of 7 years’ experience in IT infrastructure management, ideally within the hospitality sector.
Advanced knowledge and hands-on experience with:
Windows Server administration
Group Policy configuration
Multi-factor authentication and user administration
VMWare administration and resource optimization
Automated patch management systems
Server and workstation vulnerability remediation
Switch/router configuration and management
PowerShell or similar scripting tools
Familiarity with cloud platforms (AWS, MS Azure).
Proficiency with RMM and patch management platforms such as ConnectWise (preferred), SolarWinds, or ManageEngine.
Familiarity with hospitality-specific systems is a plus.
Solid troubleshooting, communication, and documentation skills.
Certifications such as Microsoft Certified: Azure Solutions Architect Expert or Cisco CCNA are considered assets.

📌 Help Desk Administrator Ahmedabad
🏢 NEXPLAY SECURE
📍 Ahmedabad