Role & responsibilities
Installation and configuration of Servers, storage, networking devices like switch, routers etc.
Installation and configuring of Windows Server, Linux Server Operating Systems.
Through knowledge of desktop, workstations, servers, switches, routers troubleshooting skills
Understanding of various LAN and WAN technologies.
Through knowledge on networking topology, protocols, IP addressing, subnetting of network, etc
Follow up with escalated calls / hardware issues with appropriate teams.
Follow up with customer for resolution of hardware/software issues.
Prepare accurate timely report.

Preferred candidate profile
Candidate should possess Diploma/Graduate in C.Sc/ECE/EEE/BSc/B.Tech
Valuable communication skills
Candidate should have two-wheeler
Excellent in problem solving skills
Proven work experience in handling escalated calls.
Proven work experience in handling servers, storage, switches, routers etc.

Additional certification on Microsoft, Linux, Cisco technologies is a plus

📌 Customer Support Engineer Hyderabad
🏢 Apoorva It Solutions
📍 Hyderabad