Role & responsibilities
Provide complete first-level/firsthand ERP support at the assigned location.
Handle day-to-day ERP application support, user queries, and issue resolution.
Troubleshoot functional and operational issues and provide timely resolutions.
Coordinate with technical, functional, and backend teams for issue escalation and closure.
Track ERP incidents, service requests, and user-reported issues through closure.
Support users in ERP processes, transactions, reports, and system functionality.
Maintain proper documentation of issues, resolutions, and support activities.
Ensure timely resolution of issues as per defined SLA/support requirements.
Assist users with ERP-related operational activities and provide guidance whenever required.





Preferred candidate profile
Education: B.E. / B.Tech and preferred MCA / Masters degree or equivalent qualified qualification.
Experience: Minimum 3 years of ERP Support experience.
Must have worked on at least one ERP support services engagement/project for a minimum period of 1 year.
Hands-on experience in ERP application support, troubleshooting, incident management, and end-user support.
Experience in providing in office/client-location support will be preferred.
Positive communication, coordination, problem-solving, and user-management skills.

📌 Erp Support Team Member Guwahati / Jammu (India)
🏢 EY
📍 India