Customer Focus
Provide exceptional customer service by going the extra mile

to ensure customer loyalty.
Exhibit emotional intelligence to build trust and rapport with

customers.
Handle customer queries, concerns, and feedback with

professionalism and empathy.
Ensure all employees adhere to the companys policies and

guidelines, fostering a customer-centric culture.

Sales Mastery
Drive sales to meet or exceed store sales targets, including

achieving category-wise targets.
Leverage data insights to optimize inventory and identify

growth opportunities.
Collaborate with the Visual Merchandising (VM) team to

ensure implementation of in-store displays.

Leadership Excellence
Lead and motivate the store team to achieve high performance

through coaching, recognition, and accountability.
Manage team dynamics, resolve conflicts, and foster a

cooperative work environment.
Focus on team development by conducting on-the-job training

(OJT) and providing constructive feedback.
Manage employee schedules, conduct performance reviews,

and address hiring and training needs to ensure optimal

staffing.

Change Management




Adapt to current business strategies and implement changes

effectively within the store setting.
Encourage flexibility among team members to embrace new

processes and technologies.

Decision-Making
Utilize data insights to make informed decisions that enhance

operational efficiency and customer satisfaction.
Analyse store performance metrics to identify trends, optimize

operations, and implement performance improvements.
Allocate resources efficiently to optimize staff productivity and

store performance.

Store Operations Excellence
Oversee comprehensive store management, including visual

merchandising, stock management, and shrinkage prevention.
Conduct regular audits to ensure the store is functional,

presentable, and compliant with company standards.
Maintain outstanding store condition.
Handle administrative tasks such as managing store

expenses, maintaining monthly reports, and updating

operational checklists.Role & responsibilities

Preferred candidate profile

📌 Store Manager Hyderabad (India)
🏢 Kushals.com
📍 India