Role & responsibilities

The Team Lead Last Mile at Delhivery Limited manages daily operations at the delivery center (DC), oversees field delivery teams, and ensures packages reach customers on time.

Job Summary
Department: Operations (Reporting to the Operations Manager)
Role Type: Supervisory / Operational Leadership
Primary Objective: Drive smooth inbound and outbound shipment flows, meet Service Level Agreements (SLAs), and manage field staff efficiency

Core Responsibilities
Operations Management:
Oversee end-to-end delivery center (DC) and last-mile (LM) operations, including inbound sorting, dispatch, and reverse logistics/pickups (RVP).
Manage Cash on Delivery (COD) reconciliation and cash handling reporting.
Plan daily delivery routes and vehicle/resource deployment.

Team Handling & Shift Leadership:
Supervise field delivery executives and warehouse staff.
Prepare duty rosters, track attendance, and manage discipline.
Conduct daily morning huddles, shift briefings, and safety/compliance talks.




Independently lead shifts and take full ownership of the center in the manager's absence.
Performance & SLA Tracking:
Monitor key performance indicators (KPIs) such as Turnaround Time (TAT), On-Time Delivery, Return-to-Origin (RTO) rates, and Non-Delivery Reports (NDRs).
Minimize shipment damages, misroutes, and missing items.
Escalation & Issue Resolution:
Handle customer complaints, high-ageing shipments, and on-ground operational escalations.
Coordinate cross-functionally with first-mile, linehaul, hub, and customer support teams.
Compliance & Reporting:
Maintain daily Management Information System (MIS) reports and digital dashboards.
Enforce safety guidelines, company Code of Conduct (CoC), POSH, and anti-theft policies.

Qualifications & Skills
Education: Graduate preferred.
Experience: Generally requires 2 to 5 years of experience in e-commerce, courier, or logistics operations (with prior frontline or supervisory background).

📌 Team Lead Sriperumbudur (India)
🏢 Delhivery
📍 India