Roles and Responsibilities :
Handle customer inquiries, resolve issues, and provide solutions via phone calls.
Process customer requests related to products or services offered by the company.
Maintain accurate records of all interactions with customers using CRM software.
Meet performance targets for quality, productivity, and sales metrics.
Job Requirements :
Fresh graduate with excellent communication skills (English).
Proficiency in IELTS exam format and grammar rules.
Experience in BPO/Call Centre setting preferred but not mandatory.