US Customer Support (Mumbai)

US Customer Support (Mumbai)

05 Nov
|
Lumina Datamatics
|
Mumbai

05 Nov

Lumina Datamatics

Mumbai

Roles and Responsibilities :

- Handle international calls from customers, resolving their queries and concerns in a timely and qualified manner.

- Provide exceptional customer service by understanding their needs, addressing issues promptly, and ensuring high levels of satisfaction.

- Process transactions accurately and efficiently while maintaining attention to detail to avoid errors or discrepancies.

- Identify opportunities for upselling/cross-selling products or services based on customer interactions.

Job Requirements :

- 1-8 years of experience in an International BPO environment with expertise in handling international calls.

- Excellent communication skills with the ability to understand diverse accents and dialects.

- Proficiency in processing transactions using computer software applications such as CRM systems.

- Strong focus on customer retention through excellent customer handling skills.

📌 US Customer Support (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai

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