We are seeking a dedicated and detail-oriented US Collections Specialist to join our team in Maharashtra. The ideal candidate will have a strong background in customer support and debt collection, particularly within the banking and insurance sectors. This role is crucial for managing and resolving outstanding debts while maintaining positive relationships with customers.

Key Responsibilities

- Handle inbound and outbound calls related to US collections, ensuring effective communication with customers.
- Manage accounts receivable and follow up on overdue accounts to facilitate timely payments.
- Utilize problem-solving skills to address customer inquiries and disputes regarding their accounts.
- Maintain accurate records of customer interactions and transactions in our database.
- Collaborate with team members to develop strategies for improving collection rates and customer satisfaction.




- Stay updated on industry regulations and best practices related to debt collection and customer service.

Required Skills

- Proven experience in US collections or a similar role within customer support.
- Strong understanding of debt collection processes, particularly in the banking and insurance industries.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with customers.
- Ability to work in an international voice process workplace.
- Strong organizational skills and attention to detail.
- Proficiency in using collection software and CRM systems. If you are a motivated individual with a passion for customer service and a track record in collections, we encourage you to apply for this exciting opportunity.

Industry

BPO / Call Center

Department

Customer Service (International)

📌 US Collections Specialist (Pune)
🏢 GHRS TRAINING
📍 Pune