- About the role You are the first CARS24 voice a buyer hears in your city. People who find us on Google Maps, through a creator's video, or on social and listing platforms call or message in. Your job is to understand what they need, help them pick the right car, build trust in the CARS24 brand, and get them to the hub for a test drive.

Inbound lead sources

- Google Business Profile (GMB) calls and messages for the city hub
- Influencer and creator campaigns (calls, WhatsApp, link and form leads)
- Other platforms: website and app enquiries, social media DMs, listing and classifieds platforms, walk-in follow-ups

Key responsibilities -Handle inbound enquiries

- Answer calls, WhatsApp messages and callback requests from all lead sources quickly, ideally within 5 minutes of a lead arriving.
- Call back missed calls and unattended leads the same day.

-Car discovery

- Understand the customer's budget, preferred body type, fuel type, brand, model year and usage.
- Recommend suitable cars from current hub and city inventory and share links, photos and prices.
- Explain financing (loan) options, exchange of an old car, and the test-drive process at a high level.





-Brand discovery

- Explain the CARS24 promise clearly: inspection report, fixed pricing, warranty, return policy, paperwork and RC transfer support.
- Handle common objections and trust questions from first-time online car buyers.

-Visit scheduling and coordination

- Book hub visits and test drives with a confirmed date and time slot.
- Share hub location, timings and what documents to bring.
- Send reminders before the visit and confirm on the day.
- Hand over context to the hub sales team so the customer does not repeat themselves.

-Follow-up and conversion

- Follow up with customers who did not show up or are undecided, and reschedule visits.
- Re-engage older leads when current matching inventory arrives.

-Reporting and feedback

- Log every interaction, outcome and next step in the CRM / lead sheet accurately.
- Tag the lead source correctly so marketing can measure GMB and influencer performance.
- Share recurring customer questions, complaints and inventory gaps with the hub and marketing teams weekly.

📌 Urgent Hiring || Telesales ( Inbound sales) || Kolkata and Vizag
🏢 Cars24
📍 Kolkata