- Handle customer calls related to UK pension services and retirement benefits.
- Assist customers with pension account information, contributions, withdrawals, and policy-related queries.
- Verify customer details and maintain data accuracy.
- Ensure compliance with company policies and regulatory guidelines.
- Document customer interactions and update records accurately.
- Meet quality, productivity, and customer satisfaction targets.
Required Skills:
- Excellent verbal and written communication skills in English.
- Robust customer service and problem-solving abilities.
- Ability to handle customer queries professionally over calls.
- Good interpersonal and listening skills.
- Basic knowledge of pension, retirement, or financial services processes is preferred.
- Proficiency in MS Office and computer applications.
Role: Voice / Blended - Other Industry Type: BPM / BPO
Department: Customer Success, Service & Operations