To conduct shift wise briefings and assign daily duties to all housekeeping personnel
To prepare cleaning schedules for various areas of the hotel
To check each finished room with special emphasis on bathrooms, bath tubs, W.C.s , wash basins, beds, carpets and all other fixtures and furniture
To check all par stocks of linen on floors and ensure timely delivery of linen from the linen room to the floors
To ensure strict adherence to linen and uniform exchange procedures and timings and to bring damaged or misused linen / uniforms to the attention of the Executive Housekeeper.
To maintain floor pantries and trolleys in a clean and orderly manner
To immediately report lost found items and ensure adherence to lost and found procedures of the hotel
To maintain regular and complete advance schedule for annual and periodic maintenance
To ensure detailed checking of all public areas
To ensure detailed checking of all back of the house and out areas of the hotel
To liaison with the engineering department for day to day maintenance work, to follow up and ensure completion of the same
To supervise all laundry operations and timely exchange of linen,
uniforms and guest laundry
To follow up on daily flower requirements of the hotel in public areas as well as FB areas of the hotel
To requisition for and maintain stocks of all cleaning chemicals and cleaning supplies
To supervise pest control operations in various areas of the hotel
To ensure adherence to DND procedures
To ensure proper handling and record keeping of all master keys of the hotel
To ensure upkeep and proper handling of all Housekeeping equipment
To maintain the daily log book and other records, follow up on occupancy reports, Expected Arrivals and Departures and coordinate clearance of rooms to the Front Office Department
To handle the Housekeeping desk from time to time as per the guidelines and procedures laid out
To handle guest queries and complaints in a polite and courteous manner
To adhere to strict grooming and hygiene standards