Trade Operations Specialist – International Trade & Customs

Location: Bangalore, Karnataka, India

Industry: Consumer Healthcare / Supply Chain & International Trade

Employment Type: Full-time

Work Arrangement: Hybrid

About the Role A leading global consumer healthcare organization is seeking a Trade Operations Specialist to support compliant cross-border trade activities and the accurate, timely movement of materials across international borders.

The role is responsible for day-to-day import, export and transit operations, including customs documentation, clearance coordination, logistics hand-offs, trade compliance and execution tracking. It works closely with Supply Chain, Manufacturing, Logistics, Finance, Compliance and Planning teams, as well as external customs brokers and logistics providers.

Key Responsibilities

- Execute assigned import, export and transit activities in line with established procedures and trade governance requirements.
- Support end-to-end international movement of raw materials, packaging materials, finished goods and other dutiable or non-dutiable materials.
- Coordinate material movements from origin availability through customs clearance and physical receipt at destination.
- Prepare, validate and maintain accurate trade and customs documentation.
- Coordinate customs clearance activities with brokers and relevant service providers to support timely release of goods.
- Manage logistics hand-offs between transportation providers, customs, warehouses and destination sites.
- Monitor trade execution status and identify delays, routine issues and potential compliance risks.
- Escalate exceptions, delays and compliance concerns according to defined governance processes.
- Monitor trade service provider performance, including documentation quality, service delivery and regulatory compliance.
- Maintain accurate trade execution data within ERP and trade-related systems.
- Support reporting, operational visibility and audit readiness.
- Respond to internal stakeholder queries regarding trade status and documentation.




- Identify process issues and contribute to continuous improvement initiatives.
- Support cost control through accurate execution, issue resolution and service provider coordination.

Stakeholder Environment

Internal: Supply Chain, Manufacturing, Logistics, Finance, Compliance and Planning

External: Customs brokers, 3PL providers, freight forwarders, export warehouse vendors and regulatory authorities as required.

The role has no direct people-management or budget ownership responsibilities.

Requirements

- Bachelor’s degree in Supply Chain, Logistics, International Trade, Business or a related discipline, or equivalent experience.
- 5–7 years of experience in trade operations, international logistics, customs coordination, freight forwarding or a related field.
- Positive working knowledge of international trade regulations and customs processes.
- Experience preparing and managing import/export trade documentation.
- Exposure to cross-border movement of materials or finished goods.
- Experience with customs clearance processes and coordination with brokers or logistics providers.
- Proficiency with ERP systems and standard Microsoft Office tools.
- Strong attention to detail and documentation accuracy.
- Ability to manage routine operational issues and escalate exceptions appropriately.
- Strong analytical, organisational and problem-solving skills.
- Effective stakeholder communication and coordination skills.
- Strong time management and prioritisation abilities.

Additional language skills such as Korean, Japanese or Bahasa Indonesia are advantageous.

Working Environment

- Multi-country and international operational environment.
- Hybrid working arrangement in line with organisational policy.
- Occasional travel may be required.
- Role operates within established trade compliance, financial control, data protection and ethical governance frameworks.

Benefits
- Competitive benefits package
- Paid company holidays and vacation
- Volunteer time and additional employee programmes
- Summer Fridays
- Learning and development opportunities
- Employee resource groups

📌 Trade Operations Specialist (Bangalore Metropolitan Area)
🏢 SoTalent
📍 Bangalore Metropolitan Area