Position Title : Ticketing Associate

Location: Mohali (India, onsite)

JOB PURPOSE

Manage employee travel arrangements and ticketing needs for both business trips and vacations. Ensuring that our employees have a smooth and efficient travel experience while adhering to travel & ticketing policies and budgetary guidelines.

KEY ACCOUNTABILITIES

- Manage employees travel arrangement and ticketing needs including Business Trips, Hotels, and vacations.
- Adhere to Americana travel and ticketing policies and budgetary guidelines.
- Manage and verify employee ticket eligibility and utilization.
- Collaborate with travel suppliers to negotiate competitive rates and services for employee travel.
- Ensure best and economical travel arrangements for all eligible employees.
- Assist employees with travel inquiries, itinerary changes, and any travel-related issues.
- Educate employees on travel policies, procedures, and best practices.
- Prepare reports on travel expenses and usage for management review and any ad hoc reports as requested.
- Stay updated on travel industry trends, regulations, and technologies.

Skills
- Adherence to Policy and Process
- Vendor and Stakeholder Management
- Learning mindset
- Deep listening
- Conflict management
- Ownership
- Systems Thinking
- Negotiation

JOB CONTEXT & MAJOR CHALLENGES:
- The travel landscape is constantly changing due to factors such as economic conditions, airline policies, and global events, requiring adaptability and quick decision-making.
- The role requires effective communication and collaboration with various stakeholders to ensure that all travel needs are met efficiently.
- The associate must be proficient in using advanced travel booking systems and software to manage employee itineraries effectively.




- Coordinating multi-leg trips, last-minute changes, and varying employee preferences can be challenging, requiring meticulous attention to detail and strong problem-solving skills.
- Ensuring that all bookings adhere to the companys travel policies and budget can be difficult, especially when employees request exceptions or have unique travel needs.
- Addressing travel disruptions, such as cancellations or emergencies, necessitates quick thinking and effective communication to find alternative solutions while minimizing employee stress.
- Staying informed about the latest travel trends, safety regulations, and pricing fluctuations can be overwhelming but is essential for providing accurate advice and options to employees.
- Building and maintaining relationships with travel vendors to secure favourable rates and services can be challenging, particularly in a competitive market.

QUALIFICATIONS, EXPERIENCE, & SKILLS: Bachelors or equivalent; degree in travel, tourism, or related field preferred.

Experience

- Previous 4+ years experience in travel ticketing or customer service is a plus.
- Familiarity with travel booking software and systems.

Job Specific Skills:
- Strong ethics
- Customer Service
- Pro-active attitude
- Understanding the business and policies
- Good critical thinking skills
- Attention to details / Accurate
- Quality Awareness
- Collaboration
- Problem Solving Attitude
- Hands-on and self-motivated

Generic Skills:
- Positive oral & written communication skills in English

COMPETENCIES:
- Plans and organizes work efficiently, accurately and meeting tight deadlines
- Able to work both independently and as part of a team.
- Good communication and customer service skills.
- Result oriented and decisive.
- Responsible.

📌 Ticketing Associate (Sahibzada Ajit Singh Nagar)
🏢 Americana Restaurants
📍 Sahibzada Ajit Singh Nagar