: Ticketing Executive

Location: Calicut (Kozhikode), Kerala

Designation: Ticketing Executive

Experience: 6 months to 1 year

Employment Type: Full-time

About the Role

We are looking for a dedicated and detail-oriented Ticketing Executive to join our travel team in Calicut. The ideal candidate will have hands-on knowledge of airline ticketing and reservations, and will be responsible for delivering accurate, timely, and customer-friendly ticketing services.

Key Responsibilities

- Book, issue, reissue, and revalidate domestic and international air tickets
- Search and recommend the best fares and routes based on customer requirements
- Handle ticket cancellations, refunds, date changes, and name corrections as per airline rules
- Work on GDS platforms (Amadeus, Galileo, or Sabre) for reservations and ticketing
- Apply fare rules, tax breakups, and airline policies correctly
- Coordinate with airlines and consolidators for bookings, group requests, and issue resolution
- Prepare accurate quotations, itineraries, and invoices for customers
- Maintain proper records of bookings, payments, and refunds
- Provide clear information on baggage, visa, and travel requirements
- Respond promptly to customer inquiries by phone, email, and in person




- Ensure compliance with IATA regulations and company procedures

Requirements

Education and Qualification

- IATA certification (IATA/UFTAA Foundation or Travel and Tourism Consultant course)

Experience

- 6 months to 1 year of experience in airline ticketing or a travel agency

Skills and Knowledge

- Clear and practical knowledge of ticketing procedures, fare construction, and reservation systems
- Working knowledge of GDS (Amadeus, Galileo, or Sabre)
- Understanding of airline codes, airport codes, and fare rules
- Good communication skills in English and Malayalam (Hindi is an added advantage)
- Basic computer skills (MS Office, email)
- Strong attention to detail and accuracy
- Good customer service and problem-solving abilities
- Ability to work under pressure and meet deadlines

What We Offer
- Opportunity to grow within the travel industry
- Supportive team and skilled work environment
- Exposure to domestic and international ticketing operations

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits

- Cell phone reimbursement
- Paid sick time
- Paid time off

Work Location: In person

📌 Ticketing Executive (Kozhikode)
🏢 Travelearn Holidays
📍 Kozhikode