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Key Roles and Responsibilities

- Make outbound calls to prospects from the assigned database and meet the daily call target.
- Handle inbound enquiry calls and route them to the right person.
- Explain products, pricing and offers clearly, and answer basic customer queries.
- Source contact data from online portals, directories, search and social platforms.
- Verify sourced data for correct name, number, company and city before calling.
- Maintain the calling database and lead sheet, updated the same day.
- Record call outcome, follow-up date and remarks against every contact.
- Follow up on pending leads on the committed date without reminders.
- Qualify leads and hand over the ready ones to the sales team with full details.
- Fix appointments or site visits for the sales team where required.
- Share a daily report of calls made, connected, leads generated and follow-ups due.
- Keep all call data, customer information and contact lists confidential and with the company.

📌 telecaller , (Surat)
🏢 Kaapro Management Solutions
📍 Surat