Telecaller / Senior Care Counsellor SixtyPlusZone

Company: SixtyPlusZone – Senior Care & Assisted Living

Website: https://sixtypluszone.com/

Job Location: Sector 45, Gurugram (Work From Office)

Employment Type: Full-Time

Experience: 1–5 Years (Telecalling / Inside Sales / Customer Relationship Management)

Joining: Immediate Joiners Preferred

About SixtyPlusZone

SixtyPlusZone is a senior care and assisted living initiative dedicated to providing elderly individuals with a safe, comfortable, engaging and dignified lifestyle. Our services include senior assisted living, day care, professional caregivers, wellness activities, physiotherapy, companionship and personalised elderly care solutions.

We are looking for a highly confident, articulate, persuasive and result-oriented Telecaller / Senior Care Counsellor who can communicate exceptionally well in English, build trust with families, generate business and convert enquiries into customers.

Key Responsibilities

1. Outbound Calling & Lead Conversion

- Proactively make outbound calls to prospective customers, families, NRIs and senior citizens.
- Handle incoming enquiries generated through Meta Ads, Google, website, WhatsApp and other marketing channels.
- Explain SixtyPlusZone services, facilities, benefits and pricing confidently and professionally.
- Convince prospective customers to schedule facility visits, consultations and service bookings.
- Follow up consistently with interested prospects to maximise conversions.

2. Customer Counselling & Relationship Management

- Understand customers' concerns, expectations and specific elderly care requirements.
- Explain our assisted living, day care, home caregiving and wellness services in detail.




- Build emotional trust with senior citizens and their families through empathetic and ethical communication.
- Handle objections, pricing discussions and customer concerns effectively.
- Maintain long-term customer relationships and ensure customer satisfaction.

3. Team & Work Management

- Coordinate with the marketing, operations, caregiving and management teams.
- Manage daily calling schedules, appointments, customer follow-ups and lead pipelines.
- Support and supervise junior telecallers when required.
- Maintain accurate customer records and update CRM/HRMS systems regularly.
- Submit daily performance reports covering calls, leads, appointments and conversions.

4. Sales & Business Development

- Achieve assigned calling, appointment and conversion targets.
- Convert enquiries into facility visits and paid admissions or service bookings.
- Identify new business opportunities through outbound prospecting.
- Suggest improvements in calling scripts, customer engagement and sales processes.

Required Skills & Qualities
- Excellent English communication skills – both spoken and written (mandatory).
- Strong convincing, negotiation, presentation and elaboration skills.
- Confident in making high-volume outbound calls and engaging with new prospects.
- Ability to explain services clearly, professionally and persuasively.
- Solid listening skills, empathy and customer relationship management.




- Excellent time management, team coordination and organisational skills.
- Ethical, honest, disciplined, punctual and accountable.
- Target-oriented, self-motivated and comfortable working under performance expectations.
- Proficiency in MS Excel, WhatsApp Business, CRM and basic computer applications.
- Experience in healthcare, senior living, hospitality, insurance, education counselling or telesales will be an advantage.

Preferred Candidate Profile

We prefer candidates who

- Speak fluent, professional English with confidence.
- Have prior experience converting inbound and outbound leads.
- Can independently manage customer enquiries from initial contact to closure.
- Are comfortable making proactive outbound calls every day.
- Possess a positive attitude, patience, professionalism and strong interpersonal skills.
- Can manage multiple tasks and coordinate effectively with a team.
- Are willing to take ownership of targets and business outcomes.

What We Offer
- Opportunity to work in India's growing senior care industry.
- Meaningful work that improves the quality of life of senior citizens.
- Professional and growth-oriented working environment.
- Performance-based career growth opportunities.
- Opportunity to take on team leadership responsibilities.

How to Apply Interested candidates who meet the above requirements and are ready to join immediately are encouraged to apply.

Contact / WhatsApp: (phone hidden)

Work Location: SixtyPlusZone, Sector 45, Gurugram, Haryana.

Important: Excellent English communication, strong convincing skills, professional discipline and willingness to make outbound calls are mandatory for this position.

📌 Telecalling Executive (Gurugram)
🏢 NGSPL
📍 Gurugram