Making the Difference NGO

Tele-caller – Fund Raising Campaign .

Objective : Generate donations, engage donors, promote the MTD initiates and campaigns, and build lasting relationships with supporters through inbound and outbound calls.

Key Roles & Responsibilities

1. Call Management : Handle incoming donor enquiries and make outbound calls to prospective donors, existing supporters, and assigned leads.

1. Campaign Communication : Introduce MTD and explain the different Initiatives and Campaigns, its objectives, beneficiary needs, and social impact using approved information.

1. Donor Engagement : Build trust and emotional connection through empathetic communication and verified beneficiary stories.

1. Fundraising & Donation Conversion : Explain donation options, request appropriate contributions, encourage one-time and recurring donations, and guide donors through authorized payment channels.

1. Objection Handling : Address donor concerns regarding the NGO, campaign, payment methods, and donation amounts professionally and transparently.

1. Follow-ups & Appointments : Schedule callbacks with consent, follow up on interested prospects and pending commitments, and arrange appointments with the fundraising team when required.

1. Donor Support : Resolve routine queries, coordinate donation confirmations and receipts, and escalate complaints or complex requests to the supervisor.

1. Data Management : Maintain accurate records of calls, donor details, enquiries, donation commitments, outcomes,



and follow-up schedules in the CRM or donor register.

1. Compliance & Professionalism : Protect donor confidentiality, follow approved scripts, respect requests to stop calling, and never make false promises or use unauthorized payment channels.

1. Reporting & Team Coordination : Submit daily performance reports, share promising leads, attend training, and implement feedback from the team leader.

- Key Performance Indicators (KPIs)

- Calls handled and outbound connection rate.
- Number of donor enquiries and successful conversions.
- Total verified donations generated.
- Follow-up completion and pending lead conversion.
- Accuracy of donor records and reporting.
- Call quality, donor satisfaction, and compliance.

3. Expected Outcomes

- Increase awareness and participation in the ongoing Initiatives and Campaigns.
- Generate donations and improve donor conversion.
- Build long-term donor relationships and encourage recurring support.
- Maintain accurate donor records and transparent fundraising practices.
- Achieve campaign targets through coordinated teamwork.

Performance expectation : All tele callers must maintain skilled communication, ethical fundraising practices, accurate reporting, and a donor-focused approach while contributing to MTD's campaign objectives.

Requirements

Minimum 1 year Tele calling Experience

NGO Tele calling experience preferred

Location – Mira Road and Bhayander preferred

Salary

Experienced – 14,000/- to 18,000/-

Freshers – 10,000 to 15,000/-

📌 Tele-Fundraiser (Mira Bhayandar)
🏢 Making The Difference - NGO
📍 Mira Bhayandar