Job Title: Tele-calling & Lead Follow-Up SpecialistEmployment Type: Full-time / Part-time (Remote or Hybrid)

We are looking for an empathetic, persuasive, and patient Tele-calling & Lead Follow-Up Specialist to join the Edgesys team. In this role, you will be the primary point of contact for warm leads.

Your core objective is to follow up with these leads, guide them step-by-step through completing their profiles.

Key Responsibilities

- Lead Outreach & Follow-Up: Call assigned inbound leads daily to introduce the platform's benefits and maintain active follow-up schedules.
- Profile Completion Guidance: Walk users and parents step-by-step through setting up their profiles, completing missing personal details, and setting up accurate partner criteria (Education, Occupation, Community, Age, Height).
- Objection Handling & Trust Building: Address parent inquiries with high empathy, explaining platform features, privacy controls, and community-specific advantages.
- Pipeline & Call Tracking: Maintain meticulous daily records of call statuses (Connected, Interested, Callback Requested, Completed, Unreachable) and follow up systematically with pending leads.
- User Feedback: Gather insights from candidates/parents regarding registration obstacles to help our support team improve user experience.





Requirements & Qualifications

- Fluency in Malayalam: Exceptional spoken Malayalam with a polite, warm, and culturally respectful tone suitable for engaging with parents. Working knowledge of English is a plus.
- Experience: 1–3 years in tele-calling, inside sales, lead conversion, or customer support (experience in matrimony, edtech, insurance, or community services is a robust plus).
- Communication Skills: Excellent active listening skills, high patience, and the ability to explain simple mobile app steps clearly over the phone.
- Tech Comfort: Familiarity with using smartphones, WhatsApp, basic spreadsheets (Google Sheets / Excel), and guiding non-tech-savvy users through mobile browsers/apps.
- Target-Driven: Strong motivation to meet daily call quotas and weekly profile completion targets.

Key Performance Indicators (KPIs)

- Daily Call Volume: 70–80 dials per day (yielding ~25–35 connected conversations).
- Lead Conversion Rate: Target 600 completed profiles per month.
- Data Accuracy: 100% daily logging of lead statuses and follow-up notes by EOD.

Pay: ₹8,800.00 - ₹10,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Work from home

Work Location: Remote

📌 Tele Marketing Executive (Kochi)
🏢 EDGESYS TECHNOLOGIES
📍 Kochi