Join us as a Technical Support Team Leader in Gurugram, Haryana, India. Full time, On-Site, joining within 60 days.
You will lead technical support executives, monitor ticket resolution and customer satisfaction, handle complex escalations, deliver technical training, conduct quality reviews, and maintain team performance reports.
KEY RESPONSIBILITIES
1. Lead and manage technical support executives daily.
2. Monitor ticket resolution times and customer satisfaction.
3. Resolve complex customer escalations effectively.
4. Conduct regular technical training sessions.
5. Perform quality reviews to maintain service standards.
6. Prepare and maintain team performance reports.
REQUIRED SKILLS AND EXPERIENCE
1. Proven experience leading a technical support team in a fast-paced environment.
2.
Strong knowledge of customer support processes and escalation handling.
3. Excellent communication and interpersonal skills.
4. Ability to analyze performance data and create reports.
5. Solid technical troubleshooting and training skills.
6. Strong commitment to outstanding customer service.
WHAT WE OFFER We provide a collaborative work environment where you can contribute to cutting edge experiential technology projects. Join a certified organization that values innovation, quality, and professional growth while working on prestigious installations for government and private clients.
📌 Technical Support Team Leader (Gurugram)
🏢 Tagbin Services
📍 Gurugram
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