- The successful candidate will manage a team of more than ten support engineers and maintenance staff,work across multiple rotational shifts to ensure round-the-clock coverage,and serve as the first point of escalation for SLA breaches and production outages.
Job Summary
We are seeking a committed and hands-on Technical Support Manager to lead our Dynamics 365 Customer Engagement (D365 CE or FNO) support function. The successful candidate will manage a team of more than ten support engineers and maintenance staff, work across multiple rotational shifts to ensure round-the-clock coverage, and serve as the first point of escalation for SLA breaches and production outages.
This role combines deep functional expertise in D365 CE and sales processes (Order-to-Cash) with robust people leadership, process governance, and a continuous-improvement mindset. The Technical Support Manager will also oversee 2 to 5 short-term initiatives (1 to 6 months in duration) focused on bug fixes, technical-debt reduction, and incremental enhancements.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Technical Support ManagerCE or FNO (Noida)
🏢 zones corporate solutions
📍 Noida
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