TECHNICAL SUPPORT EXECUTIVE

- Provide technical support and assistance to customers through multiple channels, including phone, email, chat, remote sessions, and ensuring timely resolution of customer queries and technical issues.
- Diagnose, troubleshoot, and resolve software, networking, hardware, and application-related problems by identifying root causes and implementing effective solutions to minimize downtime and enhance customer satisfaction.
- Install, configure, upgrade, and maintain software applications, operating systems, and IT equipment according to customer requirements and company standards.
- Conduct product demonstrations and customer training sessions to ensure effective product usage and improve customer understanding.
- Monitor, track, and manage customer support requests, ensuring proper documentation, follow-up, and timely resolution.
- Escalate complex technical issues to relevant teams and coordinate with internal departments to ensure effective problem resolution.
- Maintain accurate records of technical issues, troubleshooting steps,



resolutions, and customer interactions.
- Ensure excellent customer service by maintaining professional communication and delivering a positive customer support experience.

Desired Candidate Profile Freshers/Experienced with DIPLOMA/BCA/MCA preferred

Should Have Good Knowledge About Computer Systems basics

Customer focus and being attentive.

Good communication skill in English and Hindi.

Job Types: Full-time, Permanent, Fresher

Salary: ₹12,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement

Food provided (lunch)

ESI AND PF

Paid time off

Schedule:Day shift

Job Types: Full time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits

- Cell phone reimbursement
- Food provided
- Leave encashment
- Paid sick time
- Provident Fund

Education:
- Bachelor's (Preferred)

Experience:
- Technical support: 1 year (Preferred)

Work Location: In person

📌 Technical Support Executive (Kochi)
🏢 Xtend Technologies
📍 Kochi