IT Analyst - Technical Support

Role Responsibilities

- Excellent communication skills with international calling customer experience are preferred.

- Ability to work under pressure to meet service level agreements.

- Great customer service experience is must.

- Configuring Outlook and troubleshooting.

- Configuring Network Printer/Offline Printer.

- Mapping Network Drives- Folder Access.

- Basic understanding on Intune & Azure, SCCM, DNS, DHCP, TCP IP Protocols

- Basic understanding of antivirus alert management. E.g Sophos, Sentinel one, Crowd strike etc

- Understanding on Distribution List, Security Group, Dynamic Groups, Shared Mailbox (And their differences with each other)

- Excellent time management skills to prioritize tasks and meet service level agreements (SLAs).

- Adaptability and willingness to learn new technologies and processes.

Key Competencies and Qualifications required

- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.





- Ability to utilize the applications for Microsoft Office for support, reporting and documentation.

- Excellent verbal and written communication skills.

- Ability to provide technical support over the phone; good phone etiquette, professional demeanour, previous customer service experience strongly desired.

- Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.

- Ability to handle constantly changing flow of call; remain productive during avail times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.

- Ability to think around problems and come up with creative solutions.

- Ability to work with or without direct supervision.

- Willing to work in a 24x7 work workplace.

📌 Technical Support Engineer (Kochi)
🏢 Brennan It
📍 Kochi